Job Summary:
The ideal candidate will need to have a degree of education or similar experience. You will need outstanding communication and customer service skills, including conflict resolution and listening skills. You should also have a strong understanding of Arbitration & Mediation methods and standard procedures with experience in dealing with different parties and customer rates. You have an analytical thinking that pays great attention to detail and rolls up your sleeves attitude to help our growing business from the outset.
Responsibilities:
The ideal candidate will need to have a degree of education or similar experience. You will need outstanding communication and customer service skills, including conflict resolution and listening skills. You should also have a strong understanding of Arbitration & Mediation methods and standard procedures with experience in dealing with different parties and customer rates. You have an analytical thinking that pays great attention to detail and rolls up your sleeves attitude to help our growing business from the outset.
Responsibilities:
- Ensure that customers receive timely, effective and courteous service as needed
- Resolving customer complaints in a professional and friendly manner.
- Take full ownership of any complaints, advise on any serious issues
- Resolving arbitration / mediation differences in a courteous and distinct manner
- Ensure that customers are aware of all relevant regulations and that they are communicated in an appropriate and intelligible manner.
- Researching and suggesting alternatives and approaches (e.g. electrical repairs, logistics costs, etc.)
- Effective and reliable management of all interactions with buyers and sellers.
- Coordinating post-auction processes
- Coordinating and facilitating all logistics with third party vehicle inspections while keeping all records up to date
- Ensuring that all directives, schedules and bulletins are followed-through
- Keeping teams up to date on all steps, communicating as required
- Researching and recommending new client services and management procedures
Qualifications:
- College Degree in related field or applicable previous experience
- Outstanding relationship building and communication skills, both by telephone and on - the-job
- Good knowledge of customer service, arbitration and mediation procedures Software expertise
- Previous mechanical and car-auction experience is highly desired
- Positive, technical and diplomatic manner
- Ability to set a good example, work minimal supervision and prioritize flexibly
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