Job Summary:
This job would allow you to make incoming telephone calls to a large and diverse client base, to take clear and concise messages and to deliver those messages in accordance with the orders of each client. You will not be required to make a sales call.
Responsibilities:
This job would allow you to make incoming telephone calls to a large and diverse client base, to take clear and concise messages and to deliver those messages in accordance with the orders of each client. You will not be required to make a sales call.
Responsibilities:
- You will troubleshoot and address customer service enquiries when building a relationship with the customer
- Provide service to customers seeking assistance with post-order problems such as returns, replacements, refunds, shipment status, back-order enquiries, and any other issues that may occur in the order fulfillment process
- You will meet customer satisfaction, quality and resuscitation.
- Efficiency metrics and resolution targets
- Continuously pursue areas of improvement and communicate trends in customer calls for leadership as appropriate
- Simultaneously navigate multiple software applications and technologies
- You will demonstrate conflict management skills and maintain professional composure.
Qualifications or Skill Set:
- Good problem-solving skills and ability to think analytically while working in a fast-paced setting
- Strong social and relationship building skills
- Passion for helping others
- A strong track record working in a high-volume environment
- Daily and consistent attendance
- Bachelor's degree or comparable customer-facing work experience
- Outstanding social and organizational skills, ability to take the lead and work independently
- A positive mindset, and most importantly, be self-motivated
- Will and desire to learn and follow up with clients
- High energy ownership and willingness to be rewarded for accomplishments
- Motivated to be a winner.
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